ITIL 2011 : Brief Overview of Stages and Processes in ITIL 2011

• Service Strategy
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Business Relationship Management.
• Service Design
  • Design Coordination
    • Output is SDP (Service Design Package given to Service transition)
  • Service Level Management (SLA)
  • Catalog management.
  • Availability Management
  • Capacity Management (CMIS)
  • Information Security Management
  • IT service Continuity Management
  • Supplier Management System
• Service transition
  • Change Management
  • Service Asset and Configuration management (DML)
  • Release and Deployment Management
  • Knowledge management (Data information knowledge wisdom)
• Service Operation
  • Event Management
  • Incident Management
  • Problem Management (KEDB)
  • Request Fulfillment
  • Access Management
  • Application Management
  • IT Operations Management
    • IT operation Control.
    • Facilities Management.
  • Service Desk.
• CSI
  • PDCA (Deming Cycle) Plan do check act.