ITIL 2011 : Brief Overview of Stages and Processes in ITIL 2011


  • Service Strategy
    • Service Portfolio Management
    • Demand Management
    • Financial Management
    • Business Relationship Management.
  • Service Design
    • Design Coordination
      • Output is SDP (Service Design Package given to Service transition)
    • Service Level Management (SLA)
    • Catalog management.
    • Availability Management
    • Capacity Management (CMIS)
    • Information Security Management
    • IT service Continuity Management
    • Supplier Management System
  • Service transition
    • Change Management
    • Service Asset and Configuration management (DML)
    • Release and Deployment Management
    • Knowledge management (Data information knowledge wisdom)
  • Service Operation
    • Event Management
    • Incident Management
    • Problem Management (KEDB)
    • Request Fulfillment
    • Access Management
    • Application Management
    • IT Operations Management
      • IT operation Control.
      • Facilities Management.
    • Service Desk.
  • CSI
    • PDCA (Deming Cycle) Plan do check act.
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