-
Service Strategy
- Service Portfolio Management
- Demand Management
- Financial Management
- Business Relationship Management.
-
Service Design
-
Design Coordination
- Output is SDP (Service Design Package given to Service transition)
- Service Level Management (SLA)
- Catalog management.
- Availability Management
- Capacity Management (CMIS)
- Information Security Management
- IT service Continuity Management
- Supplier Management System
-
-
Service transition
- Change Management
- Service Asset and Configuration management (DML)
- Release and Deployment Management
- Knowledge management (Data information knowledge wisdom)
-
Service Operation
- Event Management
- Incident Management
- Problem Management (KEDB)
- Request Fulfillment
- Access Management
- Application Management
-
IT Operations Management
- IT operation Control.
- Facilities Management.
- Service Desk.
-
CSI
- PDCA (Deming Cycle) Plan do check act.
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